Privacy Policy

Last Updated: March 9, 2025

This Privacy Policy explains how Data Dita (“Data Dita,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use datadita.com, DitaBooking, and any related websites, mobile applications, booking tools, communications, or support services.

We are committed to protecting your privacy and handling your information responsibly.

Information We Collect

We may collect the following types of information:

Information You Provide

  • Name

  • Email address

  • Phone number

  • Street address, city, state, and ZIP code

  • Appointment and booking details

  • Service preferences, notes, and special instructions

  • Account information

  • Messages you send to us through forms, email, SMS, or support channels

Information Collected Automatically

When you use our website or app, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • App and website usage information

  • Cookies and similar tracking technologies

  • Log and diagnostic information

Payment Information

If you make a payment through our services, payment details may be processed by third-party payment providers. We do not store full payment card numbers on our own servers unless explicitly stated otherwise.

How We Collect Information

We collect information:

  • directly from you when you create an account, fill out forms, request service, or book an appointment

  • automatically when you use our website or app

  • from communications you send to us

  • from third-party service providers that support bookings, payments, email, SMS, hosting, analytics, or storage

How We Use Your Information

We may use your information to:

  • create and manage your account

  • schedule, confirm, update, and manage appointments

  • provide customer support

  • send transactional emails and SMS messages

  • process payments

  • maintain records of services and transactions

  • improve our website, app, and user experience

  • secure our systems and prevent fraud or abuse

  • comply with legal, tax, regulatory, and contractual obligations

SMS Communications

If you provide your phone number, you may receive transactional SMS messages related to your use of our services, such as:

  • booking confirmations

  • appointment reminders

  • scheduling changes

  • service status updates

  • account-related notices

You can opt out of SMS messages at any time by replying STOP.
Message and data rates may apply.
We do not send promotional or marketing SMS messages without appropriate consent.

Email Communications

We may send transactional emails such as:

  • account verification emails

  • password reset emails

  • appointment confirmations

  • invoices or receipts

  • support responses

  • service-related notices

Third-Party Services

We may share information with trusted service providers that help us operate our services. These may include:

  • Stripe for payment processing

  • Twilio for SMS messaging

  • SendGrid for email delivery

  • Neon Database for data storage and infrastructure hosting

We may also use hosting, security, analytics, and operational service providers as needed to run our platform.

These providers are authorized to process data only as needed to provide services for us and are expected to protect your information appropriately. We do not sell or rent your personal information.

Cookies and Tracking Technologies

We may use cookies, local storage, pixels, and similar technologies for:

  • login/session management

  • remembering preferences

  • performance and functionality

  • analytics and troubleshooting

  • security and fraud prevention

You can usually control cookies through your browser settings. Some parts of the service may not function properly if cookies are disabled.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, tax, security, fraud-prevention, and business recordkeeping purposes.

Typical retention periods may include:

  • appointment and booking records: up to 7 years

  • customer support and service communications: as needed for support, dispute handling, and operations

  • payment and transaction records: as required by applicable law, accounting rules, and payment processors

  • account records: until the account is deleted, plus any additional period required by law or for legitimate business purposes

When information is no longer needed, we will delete it, anonymize it, or securely store it only as required by law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to:

  • access your personal information

  • correct inaccurate information

  • request deletion of your information

  • withdraw consent where processing is based on consent

  • object to or restrict certain processing

  • request a portable copy of your data

  • opt out of transactional SMS by replying STOP

To exercise these rights, contact us using the contact information below.

Data Portability

Upon verified request, and where required by law, we will provide you with a copy of your personal information in a portable format, to the extent technically feasible.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related laws, including the right to:

  • know what personal information we collect, use, disclose, or retain

  • request deletion of personal information, subject to exceptions

  • request correction of inaccurate personal information

  • not be discriminated against for exercising your privacy rights

We do not sell personal information as traditionally understood under the CCPA.

European Economic Area, UK, and Similar Jurisdictions

If you are located in the EEA, UK, or another jurisdiction with similar privacy laws, you may have rights including:

  • access

  • correction

  • deletion

  • restriction of processing

  • objection to processing

  • data portability

  • withdrawal of consent where applicable

Where required, we process personal data under appropriate legal bases such as performance of a contract, legal obligations, legitimate interests, or consent.

International Data Transfers

Your information may be stored and processed in the United States and other countries where we or our service providers operate. Data protection laws in those jurisdictions may differ from those in your location. Where required, we take reasonable steps to implement appropriate safeguards for international transfers.

Account Deletion

If your app account supports deletion, you may request deletion from within the app or by contacting us. Some information may be retained where necessary for legal compliance, payment records, fraud prevention, dispute resolution, or security purposes. Apple requires in-app account deletion initiation for apps that allow account creation.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If we learn that we have collected such information improperly, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Continued use of the services after an update means the updated policy applies, to the extent permitted by law.

Contact Us

Data Dita
Email: analytics@datadita.com